image
image

Homeowners

Bayway Homes

Welcome To Your New Home

Thank you for trusting Bayway Homes, Inc. to build your family’s new home. We’re proud to have been a part of this special time in your lives and look forward to having you in our community of satisfied homeowners of a Bayway Home.

In the coming days, you may have questions regarding your new home and the preparations that need to be made for your move. This package contains information to help answer some common questions about arranging for utilities, requesting service once you’ve moved in your home, and basic home maintenance. A member of Bayway Homes’ Construction Team will browse through this booklet with you so you’ll have an opportunity to get a clear understanding of the information it contains.

If at any time in the future you have any questions or concerns, please contact us at 281.648.2425. We’ll be happy to assist you in any way we can.

Thank you again for trusting Bayway Homes, Inc. to build your family’s home. We’re glad to have you in our community.

Sincerely,

Jon Skeele
President

Warranty Information

Warranty claims for major mechanical items(i.e.; electrical, air condition/heater, appliances and plumbing) should be made directly to the contractor identified for your neighborhood from the drop down menu below. If your neighborhood is not listed, please contact us at our Corporate Office: (281) 648-2425 EXT: 21

Emergency Service

Emergency warranty service is available after hours, on weekends and holidays by calling the numbers listed in your Customer Service and Maintenance Manual and also listed below under your community name. Examples of emergencies include gas leaks, no heat in cold weather, no air conditioning in hot weather, major electrical problems, or severe plumbing leaks that cannot be isolated.

Please submit your warranty claim by filling out the Warranty Request Form by choosing your neighborhood or the Warranty Request Form in your Home Owner Manual and fax it to our Homeowner Care Department at 281-648-2462. A Bayway Homes representative will contact you within 72 hours to schedule a meeting to review and determine the nature of each warranty claim. The appropriate contractor will then be scheduled to complete covered service item(s). Homeowners must be present for all warranty work. Contractors are generally scheduled from

9:00 a.m. and 4:00 p.m.
Monday through Friday.

If you are not contacted within 72 hours (excluding weekends and holidays), please contact our Homeowner Care Department at 281-648-2425 EXT: 21. Please review your Homeowner Service and Maintenance Manual to insure that each warranty request is a valid claim.

Submit your information by choosing your neighborhood from the drop down menu below. If your neighborhood is not listed then please select "Subdivision Not Listed" and the form will be routed to the proper representative.

Warranty Request Form

Please provide the required field.